ClearEdge

If the software isn’t executing trades even though TradingView is sending signals, don’t worry — we’ll help you troubleshoot. But first, we need some key information from you to investigate the issue properly.

- Open your TradingView account.
- Go to the Alerts Log.
- Take a screenshot of the signal that was sent.

- Inside the software, go to the System Logs section.
- Copy the relevant log entry from around the same time as the TradingView signal.

1. TradingView Alerts Log
 - Open your TradingView account.
 - Go to the Alerts Log.
 - Take a screenshot of the signal that was sent.
2. System Logs from the software
 - Inside the software, go to the System Logs section.
 - Copy the relevant log entry from around the same time as the TradingView signal.

Once you’ve collected all this information: 📸 Paste the screenshots and logs into the chat with our support team.

We’ll review everything and assist you further as soon as possible.

Troubleshooting steps if the Automation Agent isn’t buying even though TradingView is sending signals.

The Automation Agent Doesn’t Seem to Execute Trades — What to Do

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The Automation Agent Doesn’t Seem to Execute Trades — What to Do

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