If the software isn’t executing trades even though TradingView is sending signals, don’t worry — we’ll help you troubleshoot. But first, we need some key information from you to investigate the issue properly.
Steps to Collect the Required Data
TradingView Alerts Log
Open your TradingView account.
Go to the Alerts Log.
Take a screenshot of the signal that was sent.
System Logs from the software
Inside the software, go to the System Logs section.
Copy the relevant log entry from around the same time as the TradingView signal.
Contact Support
Once you’ve collected all this information:
📸 Paste the screenshots and logs into the chat with our support team.
We’ll review everything and assist you further as soon as possible.